Terms of Service

These terms govern the use of Rekala. By creating an account or using the service, you agree to them. If you do so on behalf of a company, you confirm that you have authority to bind it, and "you" means that company.

1. Who provides the service

Rekala is provided by Rekala Labs SpA, a sociedad por acciones incorporated under the laws of Chile, registered office at Moneda 812, office 601, Santiago, Región Metropolitana, Chile, Chilean tax ID (RUT) 78.500.869-3. Contact: legal@rekala.io.

2. What Rekala is

Rekala is a B2B sales-prospecting tool. Specifically:

• You keep your contacts, target companies and sales material in your workspace.
• The system automatically researches each target company's public website and extracts information about the company.
• You set up the campaign by talking to an assistant: who you are targeting, what you offer, how it should sound, and what must never be said.
• The system drafts personalised emails, plus up to two follow-ups threaded to the first.
• You review, edit and approve every email. You then copy it into your own email client, or — if you enable the integration — send it from your own connected mailbox.

Rekala is not a list provider: we do not sell or supply contacts. You bring your own.

3. Accounts, users and workspaces

• Accounts are created by the service owner or by an administrator of your workspace. There is no public self-service sign-up today.
• Each workspace is isolated from every other. One workspace's data and learning never reach another.
• You are responsible for the confidentiality of your account credentials and for everything done with them. Tell us immediately if you suspect unauthorised access.
• There are three access levels: user, workspace administrator, and platform administrator. Destructive operations and sensitive configuration are administrator-only.
• A platform administrator may access a workspace by impersonating an account where needed to provide support or resolve an incident. That action is logged.
• You must be of legal age and use the service for professional purposes. Rekala is not intended for consumers or personal use.

4. You are the sender, and you are responsible for your sends

Accordingly, by using the service you undertake to:

• Have a legal basis for contacting every person you write to, and be able to evidence it on request. When you import contacts or add one, the product asks you to declare it and records your declaration.
• Comply with the commercial-communications law that applies to you, in every jurisdiction you send from and send to. Depending on the case, that may include the GDPR and national data-protection law, rules on electronic commercial communications — in Spain, the LSSI — Germany's UWG, the US CAN-SPAM Act, Canada's CASL, or equivalents. Determining which apply to you is your responsibility.
• Identify yourself truthfully. Do not impersonate another person or company, and do not falsify the sender or the subject line.
• Offer and honour a way out. Give recipients a clear way to ask not to be written to again, and act on it. When you record that objection in Rekala, the block is immediate and permanent across your whole workspace, and it never expires.
• Answer recipients' rights requests. For your prospects' data, you are the controller. We assist you, but we do not decide for you.
• Review what you send. See section 7.

5. Acceptable use

You may not use Rekala to:

• Send communications to people for whom you have no legal basis, nor to purchased, rented, scraped- without-right, or indiscriminately collected lists.
• Send deceptive, fraudulent, defamatory, obscene, discriminatory or unlawful content, nor to conduct impersonation, phishing or social engineering.
• Target people where the communication reveals or depends on special categories of data — health, beliefs, trade-union membership, sexual orientation, ethnic origin, biometric or genetic data — nor process such data on the platform.
• Target minors.
• Upload material you have no rights to, or content that infringes a third party's intellectual property or trade secrets.
• Attempt to circumvent rate limits, quotas or security controls; reverse-engineer the service, extract the underlying model, resell access, or carry out penetration testing without prior written authorisation.
• Use the service in a way that endangers other users' sending reputation or the integrity of the platform.

Where we detect a serious breach, we may suspend access under section 12.

6. Sending from your own mailbox

You may connect your Google or Microsoft mailbox so that Rekala delivers messages from your own account. This is optional and ships disabled.

• Permissions requested. From Google, only gmail.send, plus the basic identification needed to know the verified address that is sending. That scope cannot read mail. From Microsoft, Mail.Send and Mail.ReadWrite are requested: the second is needed because sending within a thread via Microsoft Graph requires creating a draft before sending it, and it is used for nothing else.
• Custody of permissions. Tokens are stored encrypted with AES-256-GCM. If the key is missing or the data has been tampered with, the system declares the mailbox unusable rather than continuing.
• Revocation. You can disconnect the mailbox inside Rekala at any time, or revoke the permission directly in your Google or Microsoft account's security settings. Revocation immediately prevents any further sending.
• Limits and scheduling. The service applies volume and pacing limits to protect your domain's reputation. You can adjust them within the maximums we set, and they remain subject to whatever limits your own email provider imposes.
• Current status. Automatic sending is built but ships inert: disabled by default for every workspace. Enabling it requires, cumulatively, that the owner arms the transport, that your organisation accepts the DPA, and that a test send passes. Even once enabled, every email is approved by a person.
• Delivery. We do not guarantee that a message reaches the inbox, avoids being classified as spam, or is not rejected by the recipient's provider. That depends on your domain, your reputation, and third-party decisions.

7. AI-generated content and human review

The text is drafted by a large language model. That has consequences you accept by using the service:

• Output can contain errors. A model may state something inaccurate about the recipient company, misread your material, or strike the wrong tone. The product includes controls that reduce this, but they do not eliminate it.
• Human review is mandatory, and it is yours. You approve every email before sending. In approving it, you adopt its content as your own.
• No automated decisions with legal effects. The system does not decide who to write to, and it does not send on its own initiative.
• Output is not exclusive. We do not warrant that generated text is unique relative to text generated for other users, although the system is designed to produce a different email per company.
• No promise of commercial results. We do not guarantee reply rates, meetings or sales.

8. Your content and intellectual property

• Yours stays yours. The contacts, documents, sales material, instructions and emails generated in your workspace are yours. We acquire no ownership of them.
• Limited licence. You grant us only the licence needed to host, process, transmit and display that content in order to provide the service to you, including sending it to the sub-processors listed in the privacy policy. We do not use it for any purpose of our own, nor to improve the service for other customers.
• You warrant that you hold the necessary rights to the material you upload.
• Ours stays ours. The software, the interface, the documentation, the Rekala name and the logo belong to us. These terms transfer no rights in them to you beyond using the service.
• Suggestions. If you propose an improvement, we may implement it with no obligation and no compensation.

9. Availability, pilot status and no SLA

• There is no service-level agreement. We commit to no uptime percentage, no support response time and no incident-resolution deadline, unless separately agreed in writing.
• There may be interruptions for maintenance, updates, faults or causes outside our control. We will try to give notice of planned downtime where reasonably possible.
• We may modify, add or withdraw features. If we withdraw a feature you materially depend on, we will give reasonable advance notice.
• The service depends on third parties — hosting, the model provider, email providers. An outage on their side can affect you and is not within our control.
• We keep daily backups of the database and retain the seven most recent. That is a service-continuity measure, not an archiving service: it does not replace your own copies of material you consider critical.

10. Pricing and billing

The service is currently in an invitation-only pilot phase and free of charge. When paid plans exist, the price, billing period, currency and applicable taxes will be communicated in writing and will require your express acceptance before any charge. While the service is free, no invoicing takes place; the payment method and terms of future plans will be agreed when you subscribe to them. Under future paid plans, subscriptions renew automatically for equal periods; you may cancel at any time with effect at the end of the current period, and amounts already invoiced are not refunded. The pilot period is free of charge and does not convert automatically into a paid plan.

11. Data protection and the DPA

Processing of personal data is governed by the privacy policy, which forms part of these terms.

For your prospects' data, you are the controller and Rekala is the processor. That relationship is documented in a versioned Data Processing Agreement (DPA), available inside the application and mandatory to accept before sending can be enabled. Your acceptance is recorded together with the exact version of the text you accepted.

The DPA covers, among other things, the subject matter and duration of processing, documented instructions, confidentiality, security measures, the use of sub-processors and notice of changes, assistance with rights requests and breach notification, and the return or deletion of data at the end. Where the DPA and these terms conflict on a data-protection matter, the DPA prevails.

12. Suspension and termination

• You may stop using the service whenever you wish. Cancellation takes effect at the end of the current period; amounts already invoiced are neither prorated nor refunded.
• We may suspend access, in whole or in part and with immediate effect, in the event of a serious breach of section 5, a security risk, a legal obligation, or persistent non-payment. Where reasonable, we will give notice first and an opportunity to remedy.
• We may terminate on 30 days’ notice, or immediately where the breach cannot be remedied.
• On termination, access ends. You may request a copy of your data within 30 days; after that it is deleted in line with the privacy policy, save for what we must keep by legal obligation and for suppression-list entries, which are kept indefinitely by design so that no refusal to be contacted is ever lost.
• The sections on intellectual property, limitation of liability, indemnity, governing law, and any other that by its nature should survive, survive termination.

13. Warranties and limitation of liability

The service is provided "as is" and "as available". To the extent permitted by law, we exclude all implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, nor that generated content will be accurate, appropriate, or compliant with the law that applies to you.

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, nor for lost profits, lost revenue, lost business opportunities, reputational harm, lost data or loss of goodwill.

Our total aggregate liability arising from these terms or the service is limited to the amount you actually paid in the 12 months preceding the event giving rise to the claim or, where the service is provided to you free of charge, 100 US dollars.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded — in particular for intent or gross negligence, for injury to life, body or health, or liability arising under mandatory data- protection or consumer law.

14. Indemnity

You will hold us harmless against claims, penalties, damages and reasonable defence costs arising from: the messages you send; the absence of a legal basis for contacting your recipients; the material you upload; and your breach of these terms or of applicable law.

15. Changes to the service and to these terms

We may amend these terms. We will update the date and version identifier shown at the top, and we will communicate material changes inside the application 30 days in advance. If you do not accept a material change, you may terminate before it takes effect. Continuing to use the service after that date constitutes acceptance.

16. Governing law and jurisdiction

These terms are governed by the laws of the Republic of Chile, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. The courts of Santiago, Chile have jurisdiction over any dispute, without prejudice to mandatory rules conferring jurisdiction elsewhere.

If a clause is held invalid or unenforceable, the rest remains in force and the affected clause is construed as closely as possible to its original purpose. Failure to exercise a right is not a waiver of it. You may not assign these terms without our written consent; we may assign them in connection with a merger, acquisition or sale of assets, on notice to you.

These terms, together with the privacy policy and the DPA, constitute the entire agreement between the parties regarding the service.

17. Contact

legal@rekala.io · Moneda 812, office 601, Santiago, Región Metropolitana, Chile